What’s your return policy?

Our 30-day return policy will be extended to a 60 day return window until further notice. Please note we need to receive your returned piece back at our facility by the end of this 60-day window. Also, make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved pieces are not eligible for return or exchange. Be sure to check out the Engagement FAQ's section for more details on the Engagement return policy.

How to return / exchange your order

Please contact us via contact us or email hello@vthelabel.com to arrange a return or exchange .
You must arrange for the items to be sent back to us within 60 days. We are not responsible for shipping costs or lost packages & strongly recommend that you use a secure service with tracking number.

Exceptions to our Return Policy

Earrings - Due to hygiene reasons, earrings are unable to be returned for change of mind
Personalised/Engraved pieces cannot be returned for a refund or exchanged unless faulty

We will not accept returns of any items that have been worn. This is for hygienic reasons.

What's your return guideline?

All returned products must have their original tags attached, have no signs of wear and original packaging intact. Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates.

Engraved and monogrammed products are not eligible for return or refund at any time.

Original shipping fees are non-refundable.
We’re not able to accommodate exchanges.

Can I return or exchange an engraved product?

Pieces that include an engraving are custom made to order so they are final sale and cannot be returned or exchanged. We’re not able to accommodate a change in size or engraving on any engraved items.

What’s your exchange policy?

We actually don’t offer exchanges for any pieces with the exception of our Engagement collection. This collection is eligible for exchange for a different size (not a different style). All other pieces can be returned for refund or store credit. You can then place a new order for the piece or size you’d prefer!

Faulty items

We sincerely apologise if you have experienced any fault our jewellery. If you have received a faulty item please contact us within 7 days of receiving your order with supporting photos so we can determine the next course of action.
All items will be assessed upon the return and deemed faulty by us. Faulty items do not include those that have already been worn.

When will I receive my refund?

Once your order arrives back to us, it can take up to 8 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement!

Your bank may take up to five working days to credit your account, so please wait until this time has passed before enquiring about funds.
Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded.

DHL refused my return shipment, what do I do?

This is likely because they are requesting a commercial invoice. However, our DHL commercial invoices are paperless. This goes for both US and international return shipments. Should you have any trouble with DHL accepting your return, feel free to mention this to them or reach out to us. We'll be happy to help!